Terms

Terms & Conditions

Pick-up Policy:

 • Pick-up procedure would be mentioned on your confirmation.
  **To avoid NO SHOW charges: In case you have difficulty locating your limo or driver, please call us immediately.  **
  **Please do not leave or arrange other means of transportation without contacting us, as this will result in a full charge for the trip.**

Reservations & Cancellations Policy:

 • Upon receipt of your online reservation we will e.mail you back your confirmation.  We recommend that you reserve at least 48 hours prior to the pick up
   time.  However, last minute reservations are possible depending on vehicle availability; so please call us.  To avoid any misunderstanding, please check your
   confirmation carefully; if you find any mistakes, please call us immediately.  We honor any confirmed reservation for a future date up to 3 months. 
 • To make changes to your previously confirmed reservation (i.e., pick-up time, pick-up location or destination change) without any extra charge, please do so
   at least 2 hours prior to your scheduled pick up time.
 • Cancellations: To cancel your reservation without any charges being incurred, you must call us at least 3 hours prior to your scheduled pick up time.
   Early Morning (AM) pick up cancellations must be received by 9 PM, the evening prior to your scheduled pick up.
  ** LATE CANCELLATIONS will result in a full charge for the trip.**

Billing Policy:
• Credit cards are required for all reservations. All credit cards will be verified before the Limo leaves its base. The customer will be charged at the completion of the trip and has the option to pay either by cash or credit card. Additional charges, such as waiting time, extra stops, may apply. • Domestic flight grace period and waiting time: 30 minutes grace period is allowed following the flight arrival at the gate. Waiting time will be charged at $10.00 per every 15 minutes increment once the grace period has expired, or $40/hour once grace period expires. • International flight grace period and waiting time: 45 minutes grace period is allowed following the flight arival at the gate. waiting time will be charged at $10.00 per every 15 minutes increment once the grace period has expired. • Residential & corporate grace period and waiting time: 15 minutes grace period is allowed after the scheduled pick up time. After the first 15 minutes, waiting time will be charged at $10.00 per every 15 minutes increment. • Cruise ship terminal pick up grace period and waiting time: There is no grace period and no waiting time; however, we do add and extra $20 to the Fare. • Extra stops: Additional stops not accounted for in the quoted price have an additional charge of $10.00 per stop within a 5 mile radius from the initial address (same town). An additional charge of $20 will apply for additional stops to a surrounding town. • Late night / Early morning surcharge is already been added to your quoted total: for pick up between 11:00 PM - 12:00 AM.; and 12:00 AM - 6:00AM. • Holiday extra is $25 added to the fare. • Our best rate does not apply to matching transfer rates from other companies, or other rates obtained by the use of coupons or through discounts.

Other Terms & Conditions:
• Company is not responsible for articles left in the car. Please check your belongings before leaving the limo. • Vehicle cannot be loaded beyond seating capacity. • Alcohol consumption and drug use and smoking is prohibited. • Driver has the right to terminate trip without refund if there is a blatant indiscretion on the part of the client. • NO LIABILITY: we are not liable for circumstances beyond our control, including road conditions caused by weather (snow,ice, flooding), construction delays, traffic congestion & delay, mechanical breakdowns. • We reserve the right to send you a vehicle from our fleet or a vehicle from another licensed affilated limousine company. • We reserve the right to change, modify, add or remove any portion of this terms agreement in whole or in part, at any time without prior notice. Changes to these terms will be effective when notice of such change is posted. Terms and conditions shall be deemed complete and effective upon posting on www.EliteExpressTransportation.com.